Refund Policy

We want you to be happy with your purchase. If you are not satisfied, please review our return policy below.

​

Returns

Due to the nature of our products, personalised or customised items cannot be returned or refunded. 

​

For all other products, returns are accepted within 7 days of delivery, provided that the item:​

• Is unused and unopened

• Is in their original packaging

• Is sealed exactly as received

• Is returned with proof of purchase

​​

Items that do not meet these conditions may not qualify for a refund.

​

Non-Returnable Items​

We cannot accept returns on:

• Opened or used items

• Items reported as damaged more than  24 hours after delivery

• Customised or personalised products

​​

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 24 hours of delivery with photos of the item and packaging. We will issue and arrange a suitable solution.

​

Refund Process​

Once the returned item has been received, inspected, and approved, the refund will be processed via the original method of payment. Please allow a reasonable processing time for the refund to reflect.

​

Shipping Costs​

Shipping costs are non-refundable unless the item delivered was incorrect or damaged.

​

To request a return, please contact us.